At Slumberfest, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including but not limited to our website, booking system, and in-person experiences.

By using our services, you agree to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

We collect various types of information to provide, improve, and personalize your experience with our luxury sleepover services. The information we collect includes:

• Personal Identification Information: When you book a service, sign up for our newsletter, or engage with our website, we may collect your name, email address, phone number, billing and shipping addresses, payment information, and any other details relevant to your booking.
• Non-Personal Information: This may include browser type, device information, IP address, pages viewed, and other usage data that helps us improve our services and understand user behavior.
• Payment Information: If you make a purchase, we will collect your payment details (e.g., credit card number, billing address) through secure payment processing systems. We do not store your payment information on our servers.
• Feedback and Communication: We may collect information provided by you when you contact us, submit reviews, provide feedback, or communicate with our customer service team.

How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To fulfill your booking requests and ensure the proper delivery of our services, including setting up luxury sleepovers and providing necessary equipment.
• Customer Service: To respond to inquiries, provide assistance, and address any concerns or issues that may arise during your experience with us.
• Improvement of Services: To personalize your experience, improve our services, and customize our offerings based on your preferences and feedback.
• Marketing Communications: With your consent, we may send promotional materials, special offers, or event invitations related to our services. You can opt out of marketing communications at any time.
• Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

How We Protect Your Information

We take your privacy seriously and implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These include:

• Secure encryption methods for sensitive payment information.
• Regular monitoring of our systems to detect and prevent security breaches.
• Access controls to ensure that only authorized personnel can access your data.

Despite our efforts to protect your personal information, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party service providers who help us operate our business and deliver services to you, such as payment processors, event setup teams, or marketing partners. These service providers are required to protect your data and use it only for the purposes for which it was shared.
• Legal Compliance: If required by law, or to protect the rights, property, and safety of Slumberfest, our customers, or others, we may disclose your personal information to comply with legal processes or respond to governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your experience and collect information about how you interact with our website. Cookies are small files stored on your device that allow us to recognize you and remember certain information when you visit our site.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.

Your Rights and Choices

• Access and Update: You have the right to access and update the personal information we hold about you. You can do so by contacting our customer support team.
• Opt-Out of Marketing: If you no longer wish to receive promotional emails or communications, you can opt-out by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
• Data Deletion: You can request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.

Children’s Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.